Q1: Where can I purchase the HONG KONG FunPASS?

A1: Please refer to the list of authorized partners/channels listed on the website. You may choose to purchase from any one of these channels.

Q2: Will I receive a physical HONG KONG FunPASS after purchase?

A2: No, you will not. The Pass is an electronic voucher. If you do not receive the electronic voucher after purchase, please contact the original point of purchase for assistance.

Q3: How do I activate my HONG KONG FunPASS?

A3: You must first download the Hong Kong FunPASS App. Then, take the 12-digit serial number (beginning with 85) from the electronic voucher received from your point of purchase and input it into the App as instructed to complete the activation. You will then be able to view the available items within the App and use them according to the instructions.

▼ App Download Link

Q4: What is the usage period for the HONG KONG FunPASS?

A4: The usage period is divided into two types: Activation Period and Validity Period. Please pay close attention to the following:

● Activation Period: The Pass must be activated and the serial number used in the App within 365 days from the date of purchase. Failure to activate within this period will result in expiration.

● Validity Period: Starting from the date of the first reservation or ticket collection, the Pass is valid for 14 days (including the first day of use). All remaining items must be used within this period. Merely registering the serial number or activating (binding) the FunPASS without making a reservation or collecting a ticket will NOT start the validity period calculation.

▼Use Scenario and Examples:
A HONG KONG FunPASS Deluxe 3-in-1 purchased on 2025/8/1 must be activated in the App before 2026/8/1. If the first item is reserved or collected on 2025/8/2, the remaining 2 items must be used by 2025/8/15.

(O)Purchased 2025/8/1 → Activated before 2026/8/1 → First item reserved/collected 2025/8/2 → Remaining items must be used by 2025/8/15.

(X) Purchased 2025/8/1 → Not activated before 2026/8/1 = EXPIRED.

(X) Purchased 2025/8/1 → First item reserved/collected 2025/8/2 → Used the 3rd item on 2025/8/16 = INVALID (Exceeds the 14-day limit).

Q5: How do I obtain the ticket? Can the ticket be changed or canceled?

A5: Please first tap on the attraction you wish to visit and select either Get Ticket or Book Now to proceed.

1. If the attraction requires a specific usage date, the system will display the available dates and time slots for selection.

2. If there are no date restrictions, the system will display the "Get Ticket" button. Tapping "Get Ticket" once again for reconfirmation will generate the usable ticket.

⚠️ Special Attention Required:
In accordance with the regulations of various attractions, once ticket collection or a reservation is completed, no refund or date change application will be accepted, except in cases of force majeure (e.g., typhoons, severe weather).

Q6: What is the procedure for using my HONG KONG FunPASS at the sights?

A6: After completing the reservation or ticket collection within the App, travelers must follow the attraction-specific guidelines and present the QR Code for on-site validation. Depending on the product instructions, this will either grant ""Express Entry with the E-Ticket"" or require ""Redemption for a Physical Ticket for Entry."" In case of unstable mobile network connectivity, it is recommended to open the ticket beforehand and keep the URL ticket screen active, to prevent display issues caused by on-site network connection problems.


⚠️ Please note: Due to limited capacity or seating during popular time slots at some attractions, it is advised to book as early as possible once your itinerary is confirmed. Please operate according to the reservation guidelines for each attraction within the App to avoid disappointment.

Q7: Am I allowed to amend the booking date for the ticket?

A7: In accordance with the regulations of various attractions in Hong Kong, once a traveler has completed ticket collection or made a reservation, no refund or change of reservation date is permitted, except in cases of force majeure (e.g., severe weather). Travelers must ensure their itinerary is confirmed before making a reservation or collecting tickets, thereby safeguarding their own rights and interests.

Q8: What happens if flights are delayed or canceled due to a typhoon?

A8: If your flight is canceled due to a typhoon, please obtain a flight disruption or cancellation certificate from the airline. Then, send the certificate along with your order details to our customer service mailbox (service@fontrip.com.tw). We will then confirm the options for rescheduling, postponement, or refund based on the specific product regulations.

Please include the following in your email:

- Order Number / Product Name

- Traveler’s Name and Contact Phone Number
- Airline, Flight Number, and Original Scheduled Departure Time

- The airline’s issued certificate of "Cancellation / Non-operation" or "Significant Delay" (as an attachment)



⚠️ Reminder:
The actual solutions available (e.g., rescheduling, postponement, partial or full refund) will be processed in accordance with the regulations set by each attraction or supplier.

Q9: Can one device be bound to multiple cards?

A9: Yes, you can. Multiple tickets can be bound to a single mobile device. When in use, you can quickly switch between cards on the App for confirmation by on-site staff.

⚠️ Please note:

- Adult tickets and Child tickets will be displayed separately on cards and will not appear on the same screen simultaneously.
- When presenting the ticket, please ensure the correct ticket type is displayed on the screen before handing it to the on-site staff for scanning.
- Travelers are advised to open and confirm the ticket type and activate the ticket before use, in case unstable internet connection on-site affects admission time.

Q10: How can I replace my bound device?

A10: For personal data protection purposes, travelers cannot change the bound device independently. If you need to change your bound device, please provide the following information and email it to our customer service mailbox (service@fontrip.com.tw). It is also recommended that you state the reason for the change (e.g., lost phone, device replacement) in the email to expedite the process.



Please include the following details in your email:


- Order Number / Ticket Name

- Traveler’s Name and Contact Phone Number

- Model of the originally bound device (if available)


Upon receiving your email, we will promptly assist you in unbinding the original device, allowing you to re-bind and use the service on your new device.

Q11: Can I get a refund for the unused portion?

A11: Used merchandise is not eligible for return or refund.